Returns & Exchanges
At The Official Dead by Daylight Merch store, we want to ensure you are satisfied with your survival gear. If your item isn't the right fit or arrives damaged, you can return or exchange most items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the merchandise is in unworn, unwashed condition.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing