Frequently Asked Questions
Everything you need to know about your favorite horror-inspired gear.
When will my order ship?
Standard processing takes 3-5 business days. Once shipped, you will receive a tracking number via email to monitor your package's journey through the Fog.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed clothing items. Please ensure all original tags are attached to be eligible for a full refund.
Do you ship internationally?
Yes, we ship our official merchandise to most countries worldwide. Shipping costs and delivery times vary depending on your location and local customs processing.
How should I care for my printed t-shirts and hoodies?
To preserve the quality of the prints, we recommend washing garments inside out in cold water and tumble drying on low heat or air drying.
Are your products officially licensed?
Absolutely. This is the official store, meaning every item is authentic, high-quality, and directly supports the development of Dead by Daylight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.